Municipal Police Officers' Education and Training Commission (MPOETC) Act 120 Practice Exam

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Prepare for the MPOETC Act 120 Exam with comprehensive study materials including flashcards and multiple choice questions. Hints and explanations provided will help you understand key concepts and pass your exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

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What is a good strategy to demonstrate active listening?

Ask frequent questions
Provide feedback continuously
Stay silent
Nod excessively

The correct answer is: Stay silent

Active listening is an essential communication skill that involves fully understanding and engaging with the speaker. Staying silent, while it might seem counterintuitive, provides an opportunity to absorb and process what the other person is saying. It allows the listener to focus on the message without distractions or interruptions, thereby fostering a deeper understanding. When a listener remains silent, it also creates a respectful space for the speaker to express themselves fully. This silent engagement can be more effective than frequent interruptions or excessive nodding, which may distract or detract from the speaker's message. Active listening requires attention and thoughtfulness, both of which are best served by giving the speaker the floor to communicate effectively. Additionally, silence can encourage the speaker to elaborate further, enhancing the quality of the conversation. This approach contrasts with other strategies that might interrupt the flow of conversation or appear disengaged. While asking questions and providing feedback are important components of active listening, they are most effective when employed after giving the speaker time to express their thoughts without being interrupted.